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Pre-Program

The conference program keeps being enriched: feel free to share your own expertise!

DAY 1 – Tuesday January 26, 2016
9.00-10.30am OPENING INSIGHTS
2016 Banking Tech Challenges
The opening session examines the major trends of retail banking in the digital era. From customer-centric approach to new revenue models, from payment disruptions to new regulations impact, the role technology plays in the banking industry transformation today and tomorrow will be explored.
Keynote Banks going digital: the key is the customer account
John Broxis, Managing Director, MyBank & Euro Banking Association
• Every bank know they have to “Go digital” but nobody is quite sure how More
• Banks and other Payments Service Providers can go digital by reclaiming the customer relationship and offer services that solve their customers’ problems
• Enabling the banks to enable their customers by using the customer account to provide services in the digital age.

10.30-11.00 am Coffee Break
11.00-12.30 am
WORKSHOP
Impacts of Digital on the Banking Professions 
Built in partnership with
This workshop led by Payments & Cards Network will analyze the impact of the new technologies on retail banking jobs and explore how banks and bankers can take advantage of digital. Based on market data, case studies and testimonials, the workshop will gather on stage banking and payment HR experts and practitioners. The attendees will be invited to share their own experience and views.

Objectives
The attendees will:
– Get the latest trends and outlook for retail banking jobs sector
– Understand the role of digital technologies in these evolutions
– Identify the threats and opportunities for banks workforce management
– Shape the profiles in demand to drive this digital transformation

Agenda
11.00-11.30am – Banking jobs sector perspectives in the digital era
Lewis Michael Howard, Senior Recruitment Consultant, UK & IRE Country Manager, Payments & Cards Network
Retail banking workforce and recruitment trends: facts and figures at global and regional levels (a Payments & Cards Network study)
Rogier Rouppe van der Voort, VP Global Consulting, Payments & Cards Network
HR Impacts of digital transformations such as mobile banking & customer-centric offers, m-payment, branches digitisation
What are the most impacted jobs and how they evolved: commercial, legal & compliance, marketing

11.30-12.00am – Keynote HR in digital banking transformation
(TBC) Carel Maasland, Senior Vice President, Global Head of Corporate, HR & Capability Development, BPC Banking Technologies
• HR’s viewpoint of inspiring cases of successful digital banking transformations More
• How the banks’ workforces were managed, new profiles searched
• Results and perspectives

12.30am-1.00pm – Panel Discussion HR in digital banking transformation

- The profiles and skills more in demand
–  Career guidelines for adapting at best in this new tech environment
– Are training, acquiring new skills, career change good options?

12.30am-2.00pm Lunch break
2.00-5.30pm

(coffee break: 3.00-3.30pm)

WORKSHOPS TRACK A:
Addressing the connected consumer
m-Banking: From Products  to Cross-Channel Experience
As online and mobile channels have become the preferred ways for consumers to access financial products and services, banks need to rethink their offering around customers and channels instead of product-centric models. This session will give a tech update on delivering an omnichannel, seamless experience for customers.
– Omnichannel beyond the buzzword:
– What does it mean for the customer?
– What are the technologies involved?
– How banks perform today?
– Rethinking the offer: how to monetize individual new financial services?
– The emerging channels and how to leverage them: the key role of social networks, the rise of IoT technologies…

WORKSHOPS TRACK B:
Reshaping internal systems & processes
Reaping the Benefits of Data Intelligence
As individuals and banks go online, the amount of data collected increases exponentially. This session reviews the application of big data and analytics to retail banking through multiple use cases. Key challenges addressed: – Analytics best use cases for retail banking – Customer behaviour and marketing analytics, including the new SWIFT "Watch Banking Analytics" solution – Analytics to manage risk and fraud – How to evolve the legacy systems and networks to leverage analytics?

DAY 2 – Wednesday January 27, 2016
9.00-12.30am

(coffee break: 10.30-11.00am)

WORKSHOPS TRACK A:
Addressing the connected consumer
Branches Digitization: How to Deliver Added Value
While digital channels are the most frequently used, customers still rely heavily on personal branch staff for advice, buying and selling investments.
This session will review the new connected solutions for branches and their impact through case studies.
– How connected objects transform the services and sales process?
– How can digital channels complement rather than replace traditional branches?
– Adopting Self Service: finding the right mix of ATM, self-service and cash deposit solutions.
WORKSHOPS TRACK B:
Reshaping internal systems & processes
Risk & Compliance: Optimizing IT Infrastructures for PSD2
Built in partnership with
Facing the growing costs and requirements of regulatory compliance, banks’ IT systems need a permanent update. This session focuses on the new Payment Services Directive II implications:
– Risk or opportunities for the digital finance evolutions?
– What are the challenges PSD2 presents to banks’ internal architectures?
– Data security: impact of PSD2 ‘Access to Account’ (XS2A) rule on verifying the identities of payment service users? Security issues related to reputation of Banks through using TPP’s?
Other Risks:
– Data security for internal processes: intelligence tools to detect new threats

Speakers include:

John Broxis, Managing Director, MyBank & Euro Banking Association

• Banks and other Payments Service Providers can go digital by reclaiming the customer relationship and offer services that solve their customers’ problems
• Enabling the banks to enable their customers by using the customer account to provide services in the digital age.

Cyril Dougier, Head of Business Development, MyBank – EBA Clearing

• Banks and other Payments Service Providers can go digital by reclaiming the customer relationship and offer services that solve their customers’ problems
• Enabling the banks to enable their customers by using the customer account to provide services in the digital age.

12.30am-2.00pm Lunch break
2.00-4.15pm
TECH FOCUS
The Promises of the Blockchain Technology
This session provides a tech update on cryptocurrencies with a focus on the blockchain and its potential impact for the banking industry:
– Instant payments initiatives and lessons from pioneers
– The blockchain and its place within the financial world
– The future of cryptocurrencies: toward a cashless world?

Keynote
Leda Glyptis,
Head of EMEA Innovation Centre, BNY Mellon

4.15- 4.30pm
WRAP-UP PANEL
Prioritizing the Digital Transformation